Employment Opportunities


Employment Opportunities


Fairchild Tropical Botanic Garden is an equal opportunity organization. We celebrate diversity and are committed to creating an inclusive environment for everyone regardless of race, color, religion, national origin, sexual orientation, gender, gender identity or disability. We do not tolerate hate or discrimination of any kind. 

Fairchild is a Drug-Free workplace.


Retail & Shop Manager

REPORTS TO: Assistant General Manager

JOB TYPE: Full Time

SALARY: Commensurate with experience

LOCATION: Fairchild Tropical Botanic Garden, Coral Gables, Florida

Fairchild Tropical Botanic Garden is among the world’s best tropical botanic gardens where you fill find internationally renowned collections of cycads, flowering trees, tropical fruits, vines, aroids, and endangered species, which provide a living laboratory for scientists, and the opportunity of discovery for everyone. Fairchild is also a beautiful venue for family-friendly annual events such as the award-winning light spectacular, NightGarden, Chocolate Festival, Mango Festival and more. With its picturesque paths, vistas and displays combined with engaging events and activations, Fairchild provides an unforgettable experience for each and every guest.

We are looking for a talented, dynamic leader to help take the Fairchild retail experience to the next level. The Shop at Fairchild greets members and guests as they enter and exit the Garden. Its charming atmosphere complements the natural beauty of the Garden itself and its thoughtful array of books, gifts, educational toys, and botanical-themed treasures cater to both garden enthusiasts and general consumers alike. With its recently launched Bistro, The Shop also offers a boutique selection of gourmet coffees, flavored teas and locally sourced specialty treats in a comfortable environment that encourages guests to sit, enjoy and extend their stay. Additionally, The Shop and its dedicated team manage the ticketing and guest services functions of The Garden, overseeing the seamless execution of admissions for daily operations as well as special events and festivals.

The ideal candidate for this role will be able to balance the art of curating the right selection of retail, food and beverage offerings while managing ordering, inventory, hiring, scheduling, training, and leading a team that is charged with delivering excellent service to every visitor.

JOB RESPONSIBILITIES:

  • Oversee all guest-facing operations within the retail sales environment
  • Lead the retail sales team and shop volunteers, providing support and guidance as needed
  • Maintain a positive and welcoming environment for staff and guests
  • Manage all retail operations, including maintaining proper inventory levels, buying, purchasing plans and vendor relationships
  • Assist with special merchandise orders for events and pop-up retail shops
  • Recruit, Conduct Interviews, Hire, and Train new and existing teams
  • Develop and implement standard operating procedures (SOP’s) and opening/closing duties for the Retail Shop
  • Create and maintain employee schedules, managing labor to ensure maximum
    efficiency
  • Track
  • Prepare daily and weekly reports and provide regular updates and recommendations to management
  • Assist with implementing sales and promotions to drive revenue and engage members and guests
  • Maintain a clean and well-merchandised retail space at all times
  • Support the production and execution of all garden operations, events, and educational activities
  • Provide detailed tracking and reporting of retail sales, trends, and promotional opportunities
  • Manage budgets to ensure financial responsibility and profitability
  • Maintain excellent communication with all stakeholders
  • This is a high-pressure job with long hours and requires a dedicated professional who is willing to roll-up their sleeves and always give 100%.
  • Flexibility in personal schedule is a must (including Holidays and Weekends)
  • Other duties as deemed necessary or as directed

REQUIREMENTS:

  • College degree or equivalent experience preferred
  • Minimum three-to-five years of retail supervision
  • Hospitality experience a plus
  • Proficiency in Microsoft Word, Excel, Outlook, and other Microsoft Office applications required, with a special emphasis on Excel
  • Client focus with attention to detail, flexibility and accountability for results
  • Ability to build consensus and cultivate relationships
  • Excellent problem-solving and organizational skills
  • Excellent verbal and written comprehension and communication skills
  • Ability to multi-task and maintain a calm demeanor in a stressful environment
  • Strong leadership skills with an ability to motivate staff and support senior staff
  • Ability to navigate various locations and settings of the Garden
  • Must have unrestricted authorization to work in the United States
  • Physical exertion, such as lifting, standing, bending, or reaching is required

To apply please submit a cover letter and resume to HR@fairchildgarden.org


General Operations Manager

REPORTS TO: General Manager

JOB TYPE: Full Time

SALARY: Commensurate with experience

LOCATION: Fairchild Tropical Botanic Garden, Coral Gables, Florida

JOB RESPONSIBILITIES:

  • Support daily operational aspects of the Garden’s events, retail and admissions programs
  • Lead operational teams as they support events and programs, including load-in, activation and tear-down/load-out
  • Manage operational departments to include security, parking, facilities and
    housekeeping/janitorial
  • Manage a team of Production Assistants dedicated to the support of events, weddings and operations
  • Support the maintenance department in the management and servicing of repair requests and general Garden maintenance tasks
  • Develop and implement detailed operational plans in support of Garden events and programs
  • Schedule staff to ensure adequate coverage for regular operations and special operations within a defined budget
  • Create and submit RFPs for special projects and vendors
  • Negotiate and manage contracts with third party vendors as needed
  • Recruit, Conduct Interviews, Hire, and Train new and existing teams
  • Develop and implement departmental standard operating procedures (SOP’s)
  • Support the production and execution of all garden operations, events and educational activities
  • Manage budgets to ensure financial responsibility and profitability
  • Develop and maintain communications protocols to insure seamless communication with and between all departments
  • Assist with payroll procedures across multiple teams, weekly audits, and scheduled submittals.
  • Serve as both client-and-guest-facing representative, providing excellent customer and client service and maintaining excellent communication with all parties
  • This is a high-pressure job with long hours and requires a dedicated professional who is willing to roll-up their sleeves and give 100% at all times. Flexibility in personal schedule is a must (including Holidays and Weekends)
  • Other duties as deemed necessary or as directed

REQUIREMENTS:

  • College degree or equivalent experience preferred
  • Minimum three-to-five years of management experience in Operations
  • Hospitality experience a plus
  • Strong project management skills
  • Proficiency in Microsoft Word, Excel, Outlook and other Microsoft Office applications
    required, with a special emphasis on Excel
  • Client focus with attention to detail, flexibility and accountability for results
  • Ability to build consensus and cultivate relationships
  • Excellent problem-solving and organizational skills
  • Excellent verbal and written comprehension and communication skills
  • Ability to multi-task and maintain a calm demeanor in a stressful environment
  • Strong leadership skills with an ability to motivate staff and support senior staff
  • Must have unrestricted authorization to work in the United States

To apply please submit a cover letter and resume to: info@epicentertainmentgroup.com


Guest Service Supervisor

REPORTS TO: Assistant General Manager

JOB TYPE: Full Time

SALARY: Commensurate with experience

LOCATION: Fairchild Tropical Botanic Garden, Coral Gables, Florida

JOB DESCRIPTION:

We are seeking a dynamic guest services professional to help deliver world class experiences to members and guests of Miami’s premiere botanic garden. In this role you will directly oversee the daily tram, shuttle and tour operations, including private group sales. You will respond to guest concerns and facilitate resolutions to ensure total guest satisfaction. And you will work closely with the Fairchild Volunteer team to recruit, train and retain volunteers in support of the Garden’s daily operations, events and educational initiatives.

JOB RESPONSIBILITIES:

  • Oversee guest services, trams, shuttles and tours
  • Oversee the development and implementation of online tram/tour sales and reservations
  • Manage the day-to-day operation and maintenance of trams, shuttles and golf carts
  • Ensure that trams, shuttles and golf carts are serviced regularly, parked correctly, cleaned and charged nightly to be ready for daytime use
  • Assist and support guests who require special services
  • Respond to and resolve guest concerns, providing excellent customer service at all times
  • Ability to provide support to other guest facing teams within the Garden as needed
  • Oversee volunteer tour guides, tram operations and tours
  • Support and schedule volunteers and tram/shuttle drivers
  • Recruit and train new and existing teams, both volunteers and staff
  • Develop and manage volunteer recruitment and retention programs
  • Develop and implement departmental standard operating procedures (SOPs)
  • Support the production and execution of all garden operations, events and educational activities
  • Work with Education, Horticulture and Grounds teams to develop custom tour scripts and audio presentations
  • Provide detailed tracking and reporting of private and public tours and tram operations
  • Ability to learn and utilize database management, including the potential integration of third party systems
  • This is a high-pressure job with long hours and requires a dedicated professional who is willing to roll-up their sleeves and give 100% at all times. Flexibility in personal schedule is a must (including Holidays and Weekends)
  • Other duties as deemed necessary or as directed

REQUIREMENTS:

  • College degree or equivalent experience preferred
  • Minimum two years of guest service, box office/admissions, event and/or live entertainment experience
  • Hospitality experience a plus
  • Proficiency in Microsoft Word, Excel, Outlook and other Microsoft Office applications required
  • Client focus with attention to detail, flexibility and accountability for results
  • Ability to build consensus and cultivate relationships
  • Excellent problem-solving and organizational skills
  • Excellent verbal and written comprehension and communication skills
  • Ability to multi-task and maintain a calm demeanor in a stressful environment
  • Strong leadership skills with an ability to motivate staff and support senior staff
  • Ability to navigate various locations and settings of the Garden
  • Must have unrestricted authorization to work in the United States
  • Must be able to lift up to 30lbs

To apply please submit a cover letter and resume to HR@fairchildgarden.org


Security

REPORTS TO: Manager of Events & Operations

JOB TYPE: Part Time (20 hours/week)

SALARY: $16/hr.

LOCATION: Fairchild Tropical Botanic Garden, Coral Gables, Florida

JOB RESPONSIBILITIES:

  • Act as garden security overnight, for special events and other times when needed
  • Close garden and garden buildings when needed for afterhours events; secures all gardens and reopens are appropriate times
  • Makes scheduled tours of grounds by vehicle or walking to ensure security, and watches for conditions that could result in injury.
  • Reports to supervisor or police authorities any unusual or suspicious condition detected
  • Reports to supervisor any incidence of visitor, driver or employee actions which could result in injury or loss to company employees
  • Reports to supervisor any landscape lighting outages or other garden maintenance issues that appear to be not working
  • Using provided communication devices such as two-way radios in a clear and concise manner
  • Other duties as assigned by your supervisor.

REQUIREMENTS

  • Minimum 1-2 years of experience as a Security Guard or similar role
  • Inspect and patrol premises regularly
  • Ability to multi-task and maintain a calm demeanor in a stressful environment
  • Must be available on a flexible schedule including weekends, special events, and holidays hours
  • Must have unrestricted authorization to work in the United States
  • Must hold a valid driver’s license and be able to operate a vehicle
  • Requires a high school diploma or its equivalent

Click here to apply. No phone calls. 


Retail & Admissions Associate

REPORTS TO: Retail Manager

JOB TYPE: Part Time

SALARY: $16/hr

LOCATION: Fairchild Tropical Botanic Garden, Coral Gables, Florida

POSITION DESCRIPTION:

Retail Associates should be prepared to work as part of a team by being friendly, courteous, and respectful of fellow team members and expressing a positive attitude.  They are expected to be active salespeople and provide exceptional guest services.  Associates work with a sense of urgency within designated time frames in order to complete tasks and actively seek out new assignments.  Associates should arrive on time and be ready to work at the start of their shift.  Associates are expected to work standing and walking throughout their shift, but sitting or driving may also be included in the day’s tasks.  They frequently lift up to 30 pounds, with occasional lifting up to 50 pounds, and are expected to climb ladders while holding merchandise.  They are expected to work in both indoor and outdoor environments according to their assigned tasks for the day.

JOB RESPONSIBILITIES:

  • Greeting, making eye contact, smiling, and starting conversations with all guests.
  • Educating self about products in order to share this knowledge with guests. Educating self about Garden promotions, activities, and initiatives with the ability to express them to guests.  Understanding and expressing all membership promotions, donation programs, and Shop sales.  Educating self about daily activities and events as listed on the daily sheet or as received via email.  Participating in daily morning update meetings.
  • Selling tickets, merchandise, and memberships following The Shop at Fairchild’s Membership and Sales script.
  • Providing accurate, factual, and engaging information about the Garden and its programs/initiatives.
  • Resolving basic membership problems, referring complicated issues to the membership department.
  • Preparing food and coffee, cleaning the food sales area, and stocking the food sales area following daily checklists.
  • Answering phones in a friendly and welcoming way. Processing phone or special orders.
  • Working on the sales floor when not busy at the register, either on assigned tasks or by seeking out new tasks.
  • Assisting customers with items in the jewelry case, items in backstock, and heavy or bulky items.
  • Following all cash handling and inventory control procedures of The Shop at Fairchild. Operating the cash register in an efficient and knowledgeable manner.
  • Unpacking and verifying merchandise deliveries. Stocking shelves, including regularly rotating products.  Restocking and straightening items on shelves.  Putting backstock and understock away underneath displays and in the closet, in a neat, organized, and efficient manner.  Performing inventory counts as assigned.
  • Building eye-catching, relevant, and timely merchandise displays.
  • Resolving all guest complaints, involving a supervisor if necessary. Answering all guest questions, including researching answers and following up with guests.
  • Welcoming group tours, processing the group quickly and efficiently, and directing group to their activities for the day.
  • Working as part of the Visitor Services team by substituting in other areas of the department, including but not limited to Admissions Chalets, Group Tour Sales, South Gate, Reception, Information Desk, kiosk duty, shuttle and tram service, and Visitor Services volunteer supervision.
  • Opening and closing store, and providing basic customer service resolution, in the absence of a manager.
  • Other duties as assigned by your supervisor.

REQUIREMENTS

  • Minimum 1-2 years experience in Retail Sales and/or Customer Service
  • Hospitality experience a plus
  • Strong project management skills
  • Excellent problem-solving and organizational skills
  • Excellent verbal and written comprehension and communication skills
  • Ability to multi-task and maintain a calm demeanor in a stressful environment
  • Must have unrestricted authorization to work in the United States
  • Must be able to lift up to 30lbs

Click here to apply. No phone calls.


Facilities Associate

JOB TYPE: Part-time

PAY: $16.00 per hour

REPORTS TO: Events & Operations Manager

JOB OBJECTIVE: To provide event setup services and housekeeping for the main Garden facilities

Janitorial Duties/Responsibilities:

  • Performs cleaning, housekeeping, and related tasks throughout the assigned property.
  • Remove all trash from buildings and grounds daily.
  • Monitor trash removal during the day to avoid accumulation.
  • Clean windows and doors daily
  • Sweep and mop floors throughout the facility, including all meeting rooms
  • Clean restrooms and common areas twice a day. Ensure restrooms are monitored at least every two hours to ensure its cleanliness

Other:

  • Assist with set-up and break down of events and meeting rooms as needed
  • Assist staff, volunteers, and visitors with any problems and/or emergencies
  • Attend weekly department meeting
  • Wear issued uniform and name badge every day

Required Skills/Abilities:

  • Proper use of various cleaning and sanitizing solutions.
  • Detail-oriented and thorough.
  • Ability to keep the property clean and orderly.
  • Good interpersonal skills with polite and courteous demeanor toward staff, customers, clients, and visitors to the property.

Physical Requirements:

  • Prolonged periods standing.
  • Must be able to lift, bend, stoop, climb, reach, and lift up to 40 pounds at a time.

Benefits:

  • Employee discount
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Click here to apply. 

No phone calls.


Event Operations Crew

JOB TYPE: Part-time

PAY: $16.00 per hour

REPORTS TO: Events & Operations Manager

JOB OBJECTIVE: To provide set up and support services during daily activities and special events.

THE JOB:

We are looking for a professional to join our Events and Operations Team as a crew for daily event operations. No experience necessary, just a great attitude, good work ethic and hard worker. This position requires attention to details in a fast moving, live entertainment capacity. Must love team work and working outdoors, be able to lift 50lbs on a regular basis and be on their feet for long periods of time.

OPERATIONS SUPPORT:

  • Assist with set-up and break down of events and meeting rooms as needed.
  • Move, storage, inventory and maintain furniture and other supplies used in events and daily operations.
  • Assist clients and vendors with load in and load out.
  • Ensure the guests, vendors and clients are following the rules and guidelines of visit and events.
  • Perform small repairs as needed.
  • Ensure AV and lightning equipment is working and ready to be used before events.
  • Assist staff, volunteers, and visitors with any problems and/or emergencies.
  • Attend weekly department meeting.
  • Wear issued uniform and name badge every day.

REQUIRED SKILLS/ABILITIES:

  • No experience necessary
  • Able to lift up to 50 pounds.
  • Make small repairs.
  • AV/ Lighting installation / operation
  • Detail-oriented and thorough.
  • Ability to keep the property clean and orderly.
  • Good interpersonal skills with polite and courteous demeanor toward staff, customers, clients, and visitors to the property.
  • Must be able to work event days/nights, weekends and some holidays.
  • Must be able to work outdoors in a variety of weather conditions.

PHYSICAL REQUIREMENTS:

  • Prolonged periods standing.
  • Must be able to lift, bend, stoop, climb, reach, and lift up to 50 pounds at a time.

PREFERRED SKILLS:

  • English speaker
  • Spanish speaker
  • Painting / carpentry

SCHEDULE:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Weekend availability
 
No phone calls.