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Employment Opportunities

Employment Opportunities

Retail & Admissions Associate

REPORTS TO: Retail Manager

JOB TYPE: Part Time

SALARY: $15/hr

POSITION DESCRIPTION:

Retail Associates should be prepared to work as part of a team by being friendly, courteous, and respectful of fellow team members and expressing a positive attitude.  They are expected to be active salespeople and provide exceptional guest services.  Associates work with a sense of urgency within designated time frames in order to complete tasks and actively seek out new assignments.  Associates should arrive on time and be ready to work at the start of their shift.  Associates are expected to work standing and walking throughout their shift, but sitting or driving may also be included in the day’s tasks.  They frequently lift up to 30 pounds, with occasional lifting up to 50 pounds, and are expected to climb ladders while holding merchandise.  They are expected to work in both indoor and outdoor environments according to their assigned tasks for the day.

JOB RESPONSIBILITIES:

  • Greeting, making eye contact, smiling, and starting conversations with all guests.
  • Educating self about products in order to share this knowledge with guests.
  • Educating self about Garden promotions, activities, and initiatives with the ability to express them to guests.
  • Understanding and expressing all membership promotions, donation programs, and Shop sales. 
  • Educating self about daily activities and events as listed on the daily sheet or as received via email. 
  • Participating in daily morning update meetings.
  • Selling tickets, merchandise, and memberships following The Shop at Fairchild’s Membership and Sales script.
  • Providing accurate, factual, and engaging information about the Garden and its programs/initiatives.
  • Resolving basic membership problems, referring complicated issues to the membership department.
  • Preparing food and coffee, cleaning the food sales area, and stocking the food sales area following daily checklists.
  • Answering phones in a friendly and welcoming way.
  • Processing phone or special orders.
  • Working on the sales floor when not busy at the register, either on assigned tasks or by seeking out new tasks.
  • Assisting customers with items in the jewelry case, items in backstock, and heavy or bulky items.
  • Following all cash handling and inventory control procedures of The Shop at Fairchild.
  • Operating the cash register in an efficient and knowledgeable manner.
  • Unpacking and verifying merchandise deliveries.
  • Stocking shelves, including regularly rotating products.
  • Restocking and straightening items on shelves. 
  • Putting backstock and understock away underneath displays and in the closet, in a neat, organized, and efficient manner. 
  • Performing inventory counts as assigned.
  • Building eye-catching, relevant, and timely merchandise displays.
  • Resolving all guest complaints, involving a supervisor if necessary.
  • Answering all guest questions, including researching answers and following up with guests.
  • Welcoming group tours, processing the group quickly and efficiently, and directing group to their activities for the day.
  • Working as part of the Visitor Services team by substituting in other areas of the department, including but not limited to Admissions Chalets, Group Tour Sales, South Gate, Reception, Information Desk, kiosk duty, shuttle and tram service, and Visitor Services volunteer supervision.
  • Opening and closing store, and providing basic customer service resolution, in the absence of a manager.
  • Other duties as assigned by your supervisor.

REQUIREMENTS

  • Minimum 1-2 years experience in Retail Sales and/or Customer Service
  • Hospitality experience a plus
  • Strong project management skills
  • Excellent problem-solving and organizational skills
  • Excellent verbal and written comprehension and communication skills
  • Ability to multi-task and maintain a calm demeanor in a stressful environment
  • Must have unrestricted authorization to work in the United States
  • Must be able to lift up to 30lbs

Please apply with the QR code below. No phone calls. 

2022 Seasonal Production Assistant

Reports to: Production, Special Events, and Ops

THE JOB:

We’re looking for someone who is highly self-motivated and equally talented. This position requires attention to detail in a fast moving, live entertainment capacity. We are looking for an experienced Event professional to join our Operations Team as a PA for daily event operations.

JOB RESPONSIBILITIES:

  • Ensure retail locations are stocked & prepped prior to opening & restocked during event
  • Responsible for delivering guest control barricades, ropes and stanchions are set up throughout event space prior to opening
  • Ensure all guest control equipment, retail locations and Box Office areas are struck each night
  • Provide excellent customer service
  • Maintain Special Events Inventory and Supply Tracking
  • Other duties as deemed necessary or as directed

QUALIFICATIONS:

  • Previous PA experience preferred.
  • Experienced with multitasking in a hectic environment
  • Demonstrated sound organizational, coordinating, and personal interface skills
  • Demonstrated excellent written and verbal communications skills, including use of 2-way radios
  • Proven job reliability, diligence, and dedication
  • Positive attitude
  • Must be able to work event days/nights, weekends, and some holidays
  • Stand for long periods of time and work outside in various weather conditions
  • Work outdoors and carry up to 30 lbs
  • Must be able to stand for up to 6 hours during a shift
  • Must be able to work outdoors in a variety of weather conditions
  • Must be available to work upcoming up to two seasonal Holidays: Easter, Memorial Weekend, 4th of July, Labor Day, and Halloween

Please submit a cover letter and resume to gkatz@fairchildgarden.org

*No phone calls, please.

_______________________________________________________________


2022 Seasonal Event Ushers

Reports to: Director of Guest Experience & Events

Salary: $15/hr

THE JOB:

In search of someone who is highly self-motivated and equally talented and used to working on a team. This position requires creativity with a high level of detail and problem solving. This role serves as an Ambassador for the event and are the most guest interacting positions available. Having someone who is great at maintaining positive energy while keeping a clean work area around their stations are pivotal.

JOB RESPONSIBILITIES:

  • Interact and greet Guests; while providing support and answers to any of their questions or requests.
  • Maintaining guest safety within the overall event. (Including nearest restrooms, food stops, etc.)
  • Directing Guests to correct areas and spaces, with a strong knowledge of the event layout.
  • Maintaining constant communication via 2 -way radio with Production and Guest Services Team.
  • Maintaining Attraction queues accordingly. (Including cleaning, queue adjustment, signage needs, etc.)
  • Assist direct Supervisor(s) by logging hourly guest counts and recording
  • Assisting various depts as needed; (Including Retail and Box Office).

QUALIFICATIONS:

  • Must be at least 18 years old.
  • Preferred ticketing, museum, zoo, or theme park operations experience
  • Strong math aptitude and ability to attend to detail
  • Experienced with multitasking in a fast-paced environment
  • Demonstrated excellent written and verbal communications skills.
  • Proven job reliability, diligence, and dedication
  • Guest Service focused
  • Must be able to lift, push, and/or pull up to 25 pounds
  • Must be able to stand for up to 6 hours during a shift
  • Must be able to work outdoors in a variety of weather conditions
  • Must be available to work specified dates; including Easter, Memorial Weekend, 4th of July, Labor Day, and Halloween.

Please submit a cover letter and resume to gkatz@fairchildgarden.org

*No phone calls, please.

_______________________________________________________________

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