Employment Opportunities

Employment Opportunities

Garden Operations Manager

Reports to: Director of Operations & Entertainment, Managing Partners

Job Type: Full Time

Salary: $40,000-$45,000 based on experience

Location: Fairchild Tropical Botanic Garden, Coral Gables, Florida

Job Responsibilities:

Oversee day-to-day operations of Housekeeping, Security, and Parking Departments
Schedule staff to ensure adequate coverage for regular operations and special operations within a defined budget
Create and submit RFPs for special projects and vendors
Negotiate and manage contracts with third-party vendors as needed
Recruit, Conduct Interviews, Hire and Train new and existing teams
Develop and implement departmental standard operating procedures (SOP’s)
Support the production and execution of all garden operations, events, and educational activities
Manage budgets to ensure financial responsibility and profitability
Develop and maintain communications protocols to ensure seamless communication with and between all departments
Assist with payroll procedures across multiple teams, weekly audits, and scheduled submittals.
Serve as both client-and-guest-facing representative, providing excellent customer and client service and maintaining excellent communication with all parties
This is a high-pressure job with long hours and requires a dedicated professional who is willing to roll up their sleeves and always gives 100%. Flexibility in personal schedule is a must (including Holidays and Weekends)
Other duties as deemed necessary or as directed

Requirements:

College degree or equivalent experience preferred
Minimum three-to-five years of management experience in Operations
Hospitality experience a plus
Strong project management skills
Proficiency in Microsoft Word, Excel, Outlook, and other Microsoft Office applications required, with a special emphasis on Excel
Client focus with attention to detail, flexibility, and accountability for results
Ability to build consensus and cultivate relationships
Excellent problem-solving and organizational skills
Bilingual: English/Spanish
Excellent verbal and written comprehension and communication skills
Ability to multi-task and maintain a calm demeanor in a stressful environment
Strong leadership skills with an ability to motivate staff and support senior staff
Ability to navigate various locations and settings of the Garden
Must have unrestricted authorization to work in the United States

Please submit resumes to Isabel Sanchez, Human Resources at isanchez@fairchildgarden.org

*No phone calls, please.

Sales & Entertainment Events Coordinator

Reports to: Entertainment Events Supervisor

Job Type: Full Time

Salary: $35,000

Location: Fairchild Tropical Botanic Garden, Coral Gables, Florida

Job Responsibilities:

Support the development and production of entertainment, events, and special programming
Assist in scheduling production staff, ushers, and volunteers within a labor budget
Support in-house and rental/third-party events, serving as a primary liaison between clients, vendors, and the Garden
Develop and maintain a database of potential rental/third-party event clients
Solicit and respond to inquiries from potential clients
Create and submit RFPs for third party rentals, negotiate and secure vendors
Develop relationships with preferred vendors
Booking private parties and group tours
Assist in recruiting, conduct interviews, and training new and existing teams
Assist with payroll procedures across multiple teams, weekly audits, and scheduled submittals.
Serve as both client-and-guest-facing representative, providing excellent customer and client service and maintaining excellent communication with all parties
This is a high-pressure job with long hours and requires a dedicated professional who is willing to roll up their sleeves and always gives 100%. Flexibility in personal schedule is a must (including Holidays and Weekends)
Other duties as deemed necessary or as directed

Requirements:

College degree or equivalent experience preferred
Minimum two years experience with events
Event Sales experience a plus
Proficiency in Microsoft Word, Excel, Outlook, and other Microsoft Office applications required, with a special emphasis on Excel
Client focus with attention to detail, flexibility, and accountability for results
Ability to build consensus and cultivate relationships
Excellent problem-solving and organizational skills
Excellent verbal and written comprehension and communication skills
Ability to multi-task and maintain a calm demeanor in a stressful environment
Strong leadership skills with an ability to motivate staff and support senior staff
Ability to navigate various locations and settings of the Garden
Must have unrestricted authorization to work in the United States

Please submit resumes to Isabel Sanchez, Human Resources at isanchez@fairchildgarden.org

*No phone calls, please.

Retail & Admissions Associate

Reports to: Retail Supervisor

Job Type: Part Time

Salary: $12/hr.

Location: Fairchild Tropical Botanic Garden, Coral Gables, Florida

Position Description:

Retail Associates should be prepared to work as part of a team by being friendly, courteous, and respectful of fellow team members and expressing a positive attitude. They are expected to be active salespeople and provide exceptional guest services. Associates work with a sense of urgency within designated time frames in order to complete tasks and actively seek out new assignments. Associates should arrive on time and be ready to work at the start of their shift. Associates are expected to work standing and walking throughout their shift, but sitting or driving may also be included in the day’s tasks. They frequently lift up to 30 pounds, with occasional lifting up to 50 pounds, and are expected to climb ladders while holding merchandise. They are expected to work in both indoor and outdoor environments according to their assigned tasks for the day.

Job Responsibilities:

Greeting, making eye contact, smiling, and starting conversations with all guests.
Educating self about products in order to share this knowledge with guests. Educating self about Garden promotions, activities, and initiatives with the ability to express them to guests. Understanding and expressing all membership promotions, donation programs, and Shop sales. Educating self about daily activities and events as listed on the daily sheet or as received via email. Participating in daily morning update meetings.
Selling tickets, merchandise, and memberships following The Shop at Fairchild’s Membership and Sales script.
Providing accurate, factual, and engaging information about the Garden and its programs/initiatives.
Resolving basic membership problems, referring complicated issues to the membership department.
Preparing food and coffee, cleaning the food sales area, and stocking the food sales area following daily checklists.
Answering phones in a friendly and welcoming way. Processing phone or special orders.
Working on the sales floor when not busy at the register, either on assigned tasks or by seeking out new tasks.
Assisting customers with items in the jewelry case, items in backstock, and heavy or bulky items.
Following all cash handling and inventory control procedures of The Shop at Fairchild. Operating the cash register in an efficient and knowledgeable manner.
Unpacking and verifying merchandise deliveries. Stocking shelves, including regularly rotating products. Restocking and straightening items on shelves. Putting backstock and understock away underneath displays and in the closet, in a neat, organized, and efficient manner. Performing inventory counts as assigned.
Building eye-catching, relevant, and timely merchandise displays.
Resolving all guest complaints, involving a supervisor if necessary. Answering all guest questions, including researching answers and following up with guests.
Welcoming group tours, processing the group quickly and efficiently, and directing group to their activities for the day.
Working as part of the Visitor Services team by substituting in other areas of the department, including but not limited to Admissions Chalets, Group Tour Sales, South Gate, Reception, Information Desk, kiosk duty, shuttle and tram service, and Visitor Services volunteer supervision.
Opening and closing store, and providing basic customer service resolution, in the absence of a manager.
Other duties as assigned by your supervisor.

Requirements:

Minimum 1-2 years experience in Retail Sales and/or Customer Service
Hospitality experience a plus
Strong project management skills
Excellent problem-solving and organizational skills
Excellent verbal and written comprehension and communication skills
Ability to multi-task and maintain a calm demeanor in a stressful environment
Must have unrestricted authorization to work in the United States
Must be able to lift up to 30lbs

Please submit resumes to Isabel Sanchez, Human Resources at isanchez@fairchildgarden.org

*No phone calls, please.

Elementary Magnet School Coordinator

Fairchild Tropical Botanic Garden, in Coral Gables, Florida is seeking a talented and motivated individual to develop and facilitate Fairchild’s botany magnet K-8 programs, in partnership with Miami-Dade County Public School.

Primary Responsibility: The primary role of this position is to be Fairchild’s education liaison to Pine Lake Elementary Magnet Program. Pine Lake is MDCPS’s Botany & Zoology Magnet Program that is designed to provide students with an exciting, hands-on, and challenging STEM curriculum focused on the study of Botany and Zoology. This innovative program provides immersive learning through hands-on science methods, real-world research opportunities, and applications of innovative learning strategies in both the school classroom and through regular visits to the Garden. The program aims to nurture forward-thinking, action-oriented, highly-skilled, problem solvers who will become global citizens working towards environmental sustainability.

Duties include:

Curriculum Development and Implementation
Developing and implementing age-appropriate standards-based plant science curriculum
Coordinating and facilitating plant science-based programming at the school and at Fairchild (based on a schedule agreed upon with the school administration)
Creating and conducting a Pine Lake specific summer camp program, held at Fairchild that is tailor to specific MDCPS needs
Implement and facilitate opportunities for students to actively contribute to Fairchild’s ongoing reach projects including The Million Orchid Project and Growing Beyond Earth
Coordinate and train both teachers and students for on-site research projects at the Pine Lake campus including Fairchild’s Million Orchid Project and Growing Beyond Earth.
Train teachers and MDCPS staff
Conduct program evaluations
Creating and Conducting family program/family days at the Garden
Aid with development and maintenance of outdoor laboratory at the school

Teacher Professional Development: Assist in the implementation of Fairchild teacher professional development workshops as they pertain to Fairchild’s mission

Summer and Academic Year Internship Program: Work with The Fairchild Challenge team to develop and implement a summer internship program for students enrolled in the program

Other tasks as determined by the Director of Education

POSITION REQUIREMENTS:

BA in Biology, Environmental Science, Science Education, or related fields; MS Preferred
Minimum of three years formal or informal teaching experience
Experience recruiting and managing volunteers
Grant writing experience
Effective communication skills and experience speaking to diverse groups of people
Team player with a positive, can-do attitude who is flexible, proactive, and can anticipate and troubleshoot program details
Creative, organized, efficient, and detail orientated, with a strong work ethic

This position reports to the Director of Education. Salary is commensurate with experience.

Please submit a cover letter, resume, and contact information for three references to the Director of Education, at apadolf@fairchildgarden.org.

Fairchild Tropical Botanic Garden is an Equal Opportunity Employer and in compliance with ADA/Drug-free Workplace.

Seasonal Member Services Associate (P/T)

This is a seasonal position running November 1, 2021 through January 2, 2022. Hours scheduled will typically be 5pm -10pm or 5pm – 11pm (may vary). This will be weekday, weekend and holiday shifts.

Responsibilities include:

Selling of Fairchild memberships
Greeting members and the public while offering excellent customer service to all Fairchild visitors and members
Understanding the different Membership categories and related benefits
Assisting with office duties in the Membership and Database departments
Assisting with guest services and admissions
Working closely with corporate sponsorship, membership, admission and special events
Assisting with data entry and record maintenance
Assisting with phone campaign sales and renewing members
Supporting cash handling and customer service in membership
Other duties as set by your supervisor

Qualifications:

A commitment to superior customer service
Sales experience
Comfortable speaking to diverse groups of people
Proactive in anticipating and troubleshooting program details
Retail or customer service experience preferred for some positions
Excellent communication skills and inter-personal skills
Ability to work an extremely flexible schedule, during evenings, early mornings, days, weekends, and holidays.
Able to work as a team player in a high-energy environment
Ability to lift and carry up to 30 pounds
Proficient with basic computer skills

The salary is $12 per hour. To apply for this position, please email a resume to memberservices@fairchildgarden.org. No phone calls or walk-ins please.