Employment Opportunities
Fairchild Tropical Botanic Garden is an equal opportunity organization. We celebrate diversity and are committed to creating an inclusive environment for everyone regardless of race, color, religion, national origin, sexual orientation, gender, gender identity or disability. We do not tolerate hate or discrimination of any kind.
Fairchild is a Drug-Free workplace.
Events & Guest Services Manager
REPORTS TO: Assistant General Manager
JOB TYPE: Full Time
SALARY: Commensurate with experience
JOB RESPONSIBILITIES:
- Support the development and production of entertainment, events, tours and special programming
- Manage production timelines, schedules and budgets to ensure on-time and on-budget delivery of all event programs
- Establish and maintain relationships with key vendors and suppliers, managing RFPs and negotiating preferred pricing
- Support all aspects of new and existing event and entertainment programs
- Manage and schedule event support/production staff, ushers and volunteers within a labor budget
- Develop and produce customized tour content aligned with Garden programming and educational initiatives
- Assist and support guests who require special services
- Respond to and resolve guest concerns, providing excellent customer service at all times
- Ability to provide support to other guest facing teams within the Garden as needed
- Oversee volunteer tour guides, tram operations and tours
- Support and schedule volunteers and tram/shuttle drivers
- Assist in the development and implementation of departmental Standard Operating Procedures (SOPs)
- Facilitate and insure seamless communication between and with all Garden departments
- Recruit, Conduct Interviews, Hire, and Train new and existing team members
- Manage event budgets to ensure financial responsibility and profitability
- Assist with payroll procedures across multiple teams
- This is a high-pressure job with long hours and requires a dedicated professional who is willing to roll-up their sleeves and give 100% at all times. Flexibility in personal schedule is a must (including Holidays and Weekends)
- Other duties as deemed necessary or as directed
REQUIREMENTS:
- College degree or equivalent experience preferred
- Minimum two years of guest service, box office/admissions, event and/or live entertainment experience
- Hospitality experience a plus
- Proficiency in Microsoft Word, Excel, Outlook and other Microsoft Office applications required
- Client focus with attention to detail, flexibility and accountability for results
- Ability to build consensus and cultivate relationships
- Excellent problem-solving and organizational skills
- Excellent verbal and written comprehension and communication skills
- Ability to multi-task and maintain a calm demeanor in a stressful environment
- Strong leadership skills with an ability to motivate staff and support senior staff
- Ability to navigate various locations and settings of the Garden
- Must have unrestricted authorization to work in the United States
- Physical exertion, such as lifting, standing, bending, or reaching is required
To apply please submit a cover letter and resume to HR@fairchildgarden.org
Retail & Admissions Associate
REPORTS TO: Retail Manager
JOB TYPE: Part Time
SALARY: $16/hr
LOCATION: Fairchild Tropical Botanic Garden, Coral Gables, Florida
Retail Associates should be prepared to work as part of a team by being friendly, courteous, and respectful of fellow team members and expressing a positive attitude. They are expected to be active salespeople and provide exceptional guest services. Associates work with a sense of urgency within designated time frames in order to complete tasks and actively seek out new assignments. Associates should arrive on time and be ready to work at the start of their shift. Associates are expected to work standing and walking throughout their shift, but sitting or driving may also be included in the day’s tasks. They frequently lift up to 30 pounds, with occasional lifting up to 50 pounds, and are expected to climb ladders while holding merchandise. They are expected to work in both indoor and outdoor environments according to their assigned tasks for the day
JOB RESPONSIBILITIES:
- Greeting, making eye contact, smiling, and starting conversations with all guests.
- Educating self about products in order to share this knowledge with guests. Educating self about Garden promotions, activities, and initiatives with the ability to express them to guests. Understanding and expressing all membership promotions, donation programs, and Shop sales. Educating self about daily activities and events as listed on the daily sheet or as received via email. Participating in daily morning update meetings.
- Selling tickets, merchandise, and memberships following The Shop at Fairchild’s Membership and Sales script.
- Providing accurate, factual, and engaging information about the Garden and its programs/initiatives.
- Resolving basic membership problems, referring complicated issues to the membership department.
- Preparing food and coffee, cleaning the food sales area, and stocking the food sales area following daily checklists.
- Answering phones in a friendly and welcoming way. Processing phone or special orders.
- Working on the sales floor when not busy at the register, either on assigned tasks or by seeking out new tasks.
- Assisting customers with items in the jewelry case, items in backstock, and heavy or bulky items.
- Following all cash handling and inventory control procedures of The Shop at Fairchild. Operating the cash register in an efficient and knowledgeable manner.
- Unpacking and verifying merchandise deliveries. Stocking shelves, including regularly rotating products. Restocking and straightening items on shelves. Putting backstock and understock away underneath displays and in the closet, in a neat, organized, and efficient manner. Performing inventory counts as assigned.
- Building eye-catching, relevant, and timely merchandise displays.
- Resolving all guest complaints, involving a supervisor if necessary. Answering all guest questions, including researching answers and following up with guests
- Welcoming group tours, processing the group quickly and efficiently, and directing group to their activities for the day.
- Working as part of the Visitor Services team by substituting in other areas of the department, including but not limited to Admissions Chalets, Group Tour Sales, South Gate, Reception, Information Desk, kiosk duty, shuttle and tram service, and Visitor Services volunteer supervision.
- Opening and closing store, and providing basic customer service resolution, in the absence of a manager.
- Other duties as assigned by your supervisor.
REQUIREMENTS:
- Minimum 1-2 years experience in Retail Sales and/or Customer Service
- Hospitality experience a plus
- Strong project management skills
- Excellent problem-solving and organizational skills
- Excellent verbal and written comprehension and communication skills
- Ability to multi-task and maintain a calm demeanor in a stressful environment
- Must have unrestricted authorization to work in the United States
- Must be able to lift up to 30lbs
To apply please submit cover letter and resume to HR@fairchildgarden.org
Facilities Associate
JOB TYPE: Part-time
PAY: $16.00 per hour
REPORTS TO: Events & Operations Manager
JOB OBJECTIVE: To provide event setup services and housekeeping for the main Garden facilities
Janitorial Duties/Responsibilities:
- Performs cleaning, housekeeping, and related tasks throughout the assigned property.
- Remove all trash from buildings and grounds daily.
- Monitor trash removal during the day to avoid accumulation.
- Clean windows and doors daily
- Sweep and mop floors throughout the facility, including all meeting rooms
- Clean restrooms and common areas twice a day. Ensure restrooms are monitored at least every two hours to ensure its cleanliness
Other:
- Assist with set-up and break down of events and meeting rooms as needed
- Assist staff, volunteers, and visitors with any problems and/or emergencies
- Attend weekly department meeting
- Wear issued uniform and name badge every day
Required Skills/Abilities:
- Proper use of various cleaning and sanitizing solutions.
- Detail-oriented and thorough.
- Ability to keep the property clean and orderly.
- Good interpersonal skills with polite and courteous demeanor toward staff, customers, clients, and visitors to the property.
Physical Requirements:
- Prolonged periods standing.
- Must be able to lift, bend, stoop, climb, reach, and lift up to 40 pounds at a time.
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
Education:
- High school or equivalent (Preferred)
To apply please submit a cover letter and resume to HR@fairchildgarden.org
No phone calls.